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Privacy Policy

At MPforestTourism.com (“Company”, “we”, “our”, “us”), we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, book tours, or interact with our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Collection of Your Personal Data

We may collect personal data when you visit our website, communicate with us, or book our services. The information may include:

  • Personal Information: Name, address, email, phone number, gender, date of birth, and identification details such as passport information (for travel bookings where required).

  • Booking Information: Travel preferences, safari or tour details, hotel bookings, transportation requests, and special requirements.

  • Payment Information: Credit/debit card details, UPI, net banking, billing address, and transaction records.

  • Communication Data: Records of chats, calls, feedback, inquiries, or complaints submitted through our website or customer service.

  • Social Media Data: If you engage with us via social media, we may collect profile data made publicly available per your settings.

  • Automated Data: IP address, device type, browser version, location data, and usage patterns through cookies or similar technologies.

  • Third-Party Sources: Information received from travel partners, hotels, airlines, and other service providers engaged to fulfill your bookings.

2. How We Use Your Personal Data

We use the information collected for legitimate purposes including:

  • Provision of Services: Processing your bookings, reservations, and related travel arrangements.

  • Personalization: Tailoring safari packages, travel suggestions, and offers to suit your interests.

  • Communication: Sending booking confirmations, travel updates, offers, newsletters, and essential service information.

  • Customer Support: Responding to inquiries, feedback, and complaints promptly.

  • Service Improvement: Analyzing usage trends and feedback to improve our website, tours, and services.

  • Legal Compliance: Complying with laws, tax obligations, immigration requirements, or government orders.

  • Fraud Prevention: Detecting suspicious activities to protect against unauthorized transactions or misuse.

  • Aggregated Analytics: Using anonymized and aggregated data for research and business insights.

3. Use of Demographic and Profile Data

We may use demographic and profile data (age, location, preferences, etc.) to:

  • Enhance user experience and content relevance.

  • Diagnose website issues and optimize functionality.

  • Conduct surveys to understand customer expectations.

This data is always handled responsibly and in compliance with applicable laws.

4. Sharing of Personal Information

We do not sell your personal data. However, we may share information with:

  • Service Providers: Payment processors, IT support, customer care, and marketing partners.

  • Travel Partners: Hotels, airlines, transport operators, safari providers, and guides.

  • Affiliates/Group Companies: For smooth service delivery and operational efficiency.

  • Legal Authorities: Where disclosure is required under law, regulation, or government orders.

  • Consent-Based Sharing: When you explicitly permit us to share your data.

All partners and vendors are contractually bound to handle your information securely and only for the intended purpose.

5. Data Retention

We retain your data only as long as necessary for:

  • Fulfilling bookings and after-service support.

  • Meeting legal, financial, or regulatory requirements.

  • Resolving disputes or fraud detection.

When no longer required, data is securely deleted or anonymized.

6. Cookies

Our website uses cookies and similar technologies to:

  • Improve user experience and website performance.

  • Remember user preferences.

  • Analyze browsing behavior for service improvement.

You can control or disable cookies in your browser settings, but some features of the site may not work properly.

7. How We Protect Your Personal Data

We use industry-standard measures to safeguard your information, including:

  • Encryption of sensitive data.

  • Secure payment gateways.

  • Limited access controls.

  • Regular monitoring and audits.

Although we strive to protect your data, no online transmission is completely secure.

8. Updates & Modifications

This Privacy Policy may be updated from time to time to reflect changes in law or services. Updates will be posted on our website with the revised date.

9. Traveler Photos and Videos

With your consent, we may share photographs or videos from tours on our website or social media. You can opt-out anytime by contacting us.

10. Advertisements

We may display third-party advertisements on our website. Advertisers may use cookies, but we do not share your personal data without your consent.

11. Overseas Transfers

If required for international tours, your data may be transferred to partners or service providers outside India. We ensure such transfers comply with applicable data protection laws.

12. Your Rights

In accordance with the Digital Personal Data Protection Act, 2023 and applicable laws, you have rights to:

  • Access, correct, or update your personal data.

  • Withdraw consent for marketing communication.

  • Request deletion of your data (subject to legal requirements).

For EU residents, GDPR rights (access, correction, erasure, restriction, portability, objection) are also applicable.

14. Contact Us

For queries, feedback, or concerns regarding this Privacy Policy, please contact us at:

Email: info@mpforesttourism.com
Address: E4/151B, Taj Nagri Phase 2, Agra, Uttar Pradesh, 282001, India

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